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SHIPPING
Information within this page is provided only as a guide for customers to understand the delivery service and the couriers we use and how they operates.
Internet orders placed before 3pm normally can be shipped out the same day provided the goods are in stock and payment has been cleared. Any orders placed after 3pm usually will be processed and shipped the next working day. Orders placed on Fridays or on the weekend will be processed the following Monday. We normally do not recommend shipping out on Fridays due to higher demand for courier service which sometimes can result in late or no delivery until next Monday and sometimes can result in goods being lost.
We can not offer a guarantee of the exact courier delivery time or arrange time of delivery for you because all couriers have different delivery routes which changes daily. If your order is urgent, please notify us and we'll endeavor to get it out as soon as possible, there may be extra charges required for same day or overnight delivery. When we have completed your order and dispatched it, you will receive an email confirmation which will include details such as the courier's consignment number, this can be used for tracking purposes, you can use the consignment number to contact the appropriate courier directly but you should only do so if for some reason the order is taking longer to arrive than it should be. Some courier will not be able to track the consignment without firstly filling in a proof of delivery request; in this case we will do this on your behalf.
Most couriers do not ship to PO BOX delivery address, so for large items or goods sent via couriers we do not recommend customers to use PO BOX as delivery address; it must be a physical address. If you're sending it to a non residential address, please make sure you let us know the name of the company or the buildings. When goods are delivered to a reception area and not signed personally by the purchaser, we can not guarantee the security of your goods, its customer/’s responsibility to ensure that delivery address is secure.
All good shipped out side the Sunraysia district incur a minimum charge of $15
Products delivered locally free of charge with in 5km of store location.
Out side of this still with in the Sunraysia district will incur a $5 delivery fee.
RETURNS, REFUNDS AND REPLACEMENT
You must contact Stealthtech first prior to returning any products for refunds or warranty.
When goods returned within warranty period, and the product is no longer available or repairable, Stealthtech will replace with equal or similar product and if not possible, offer a credit/refund at the current market value less our restocking fee.
Within ACCC guideline for the refund of goods under warranty, if the goods returned have had a fair amount of use, Stealthtech is allowed to offer partial refund or replacement only.
Stealthtech restocking fee is calculated based on the time period the good has been purchased, as shown on the date of the invoice. If goods returned within 1 month, it will carry a 15% restocking fee, within 3 months - 50%, more than 6 months - 70%, and no refund will be offered after 12 months.
Stealthtech DO NOT accept returns for refunds, credit or exchanges based on incorrect, incompatible or unsuitable goods, please select your goods carefully before placing your order or ask for our advice in writing before purchasing.
Stealthtech DO NOT accepts return for refunds for goods returned which has been opened/used/damage/modified, as we will not be able to return the product to our supplier.
Shipping cost or any financial charges is non refundable
Stealthtech DO NOT offer 'instant' replacement or 'advance' replacement, we do our best to speed up the process of warranty returns provided all products returned are meeting the warranty terms and conditions.
There will be no credit or refund given on the price difference of the ordered items due to price drops once the product has been confirmed/processed and shipped out. Prices of computer parts are volatile and we do not control the price fluctuations.
If goods received are not as ordered, please inform Stealthtech within 24 hours of receiving the delivery, do not open any packaging or use as it will be deemed to be acceptance of goods and will not be accepted for returns.
Cancellation of order where it involves a computer system being built will result in a minimum of 20% deduction for the loss of our time and depreciation of goods.
Cancellation of specially ordered item will result in a minimum of 10% restocking fee.
Cancellation must be informed as soon as possible, any cancellation after a product has been packed and shipped out will result in the customer paying for all freight and handling charges.
Stealthtech reserve the title of ownership to any extra or incorrect goods shipped as result of our error.
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